1. Introduction
This Privacy Policy outlines how Beyond Compassion collects, uses, discloses, and protects your personal information. We are committed to ensuring your privacy in compliance with the Privacy Act 1988 (Cth), the NDIS Code of Conduct, and relevant privacy principles.

2. Collection of Personal Information
We collect personal information necessary for the delivery of NDIS services, including your name, contact details, NDIS plan information, health information, and emergency contact details. Information is collected directly from you, your representative, or your NDIS provider.

3. Use of Personal Information
Personal information is used to provide, manage, and improve our services. This includes scheduling appointments, customizing care plans, communicating with you, and complying with legal and regulatory requirements.

4. Disclosure of Personal Information
We do not disclose your personal information to third parties without your consent, except when required by law or where necessary to protect your health and safety. This may include sharing information with healthcare providers, emergency services, or the NDIS Commission if legally mandated.

5. Data Security and Retention
We implement security measures to protect your personal information from unauthorized access, modification, or disclosure. This includes secure storage systems, encryption, and restricted access protocols. Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made in writing, and we will respond within a reasonable timeframe.

7. Consent and Opt-Out
By engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time; however, this may impact our ability to provide services.

8. Privacy Complaints
If you have concerns about how your personal information is handled, you may contact us to discuss your concerns. Complaints will be addressed in line with our complaints management process and, if unresolved, can be escalated to the Office of the Australian Information Commissioner (OAIC).

9. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website, and we encourage you to review the policy regularly.

10. Contact Us
For further information about this Privacy Policy or your personal information, please contact us at support@beyondcompassion.com.au.